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    Margot Gough

    This is very helpful. If a survey is not set to expire and the user finds them later on by opening the app, is there any way for the user to tell which survey was sent first? Eg. is the most recent survey at the top of the list, or at the bottom? 

     

    Thanks,

    Margot

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    Mohammad Hashemian

    Hi Margot,

    Glad that you found the topic useful. If a survey is set not to expire, it prevents all subsequent triggers until the user finishes answer the current one. In other words, at any given time, there can be only one open session for each survey. So the user will see only one session of the survey. 

    I hope this answers your question.

    Thanks,

    Mohammad

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    Margot Gough

    That makes sense. Our users must be confused about which survey is which, only because we deploy the exact same survey question, but in different surveys (one morning, one evening). 

     

    Thanks!

    Margot

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    Mohammad Hashemian

    The right way to do it would be creating one survey, with two schedules, one for the morning and one for the afternoon. This way, the participant would receive only one survey with those questions at any time. Otherwise, unfortunately, there is no easy way for participants to figure out which is which.

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    Margot Gough

    Great solution. Thank you, Mohammad. 

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